Anna Sofia and Olivier “Oliver” Goumas (picture: Facebook)
That cold weather in the Snowsports Industries America trade show, Olivier came across Greg Gantzer, a outside activities and travel marketer whom has SkiSite.com and styles sites when it comes to industry. Gantzer states they quickly finalized a agreement to create website that is 123Mountain’s. By belated might, but, Olivier became testy once the web web site, having its inventory that is massive of items, had not been yet complete. In a message, Olivier had written that when Gantzer took until June 6 to finish, he’d be compensated only 75 % of their estimate to do the job. “After June 6, you might be a tale,” he included.
“I think we might be having troubles with your discussion because of countries and language,” Gantzer wrote back a message he showed to outdoors. “I’d really love to discuss this with you from the phone in order for we comprehend.”
Alternatively, Olivier changed the password on his host, effortlessly using control over Gantzer’s build up to that date. “Your are fired,” Olivier published in the slapdash English. Gantzer sued when you look at the Summit County, Ohio, court, alleging breach of agreement, unjust enrichment, and fraudulence, among other costs. Olivier supplied a hodgepodge of defenses, countering that Gantzer had triggered damages “in more than $500,000.” In January 2014, a judge decided in Gantzer’s favor and awarded him $16,564. Gantzer has yet to see some of the cash.
“My hope of gathering with this guy is near to zero,that he can no longer rip people off.” he says now. “Our hope is to do something so”
In belated 2012, the Goumases launched an extra 123Mountain shop at the Village at Copper Mountain Resort. In a write-up posted into the regional paper Summit everyday, Sofia Goumas declared, “We start at where REI ends.” She explained which they would concentrate on high-end brands, including European gear, and therefore clients could expect individualized service. “You’re planning to get certainly one of us at risk, and we’re planning to attempt to allow you to in any manner we can.”
Olivier presumably countered negative feedback by publishing reviews that are positive of their shops under both their genuine name plus the handle “Mountainblack,” in accordance with one previous worker. Bing and Twitter reviews seem to be swamped by dozens of good reviews from bots—fictitious pages that share a sequence that is identical of and reviews.
Locals in Lakewood and Copper Mountain remember Sofia investing her days chain-smoking cigarettes while Olivier fueled up with glass after cup of espresso. Based on previous workers, the couple sporadically made their shops membership-only and created new guidelines to exclude consumer visits, preferring to pay attention to online clients.
Workers weren’t pleased with the Goumases either.
Daniel Fluharty started working during the Lakewood store maybe maybe not even after it started in belated 2011 and had been in charge of shipping and packaging purchases and giving an answer to customers online. He quickly became concerned with the true amount of consumer complaints. 1 day, a customer that is irate up during the shop with an attorney and stated that the coat he covered had never ever delivered. Fluharty had been disrupted sufficient because of the event which he quit after four months. Their last paycheck, he states, was indeed docked $350 for the ski pass which he thought Olivier had directed at him as an additional benefit.
In 2014, another employee, Bogdan Peleszynski, won a default judgment from the few him $1,082.79 once they did not pay for his final fourteen days of work. (Goumas denied the claim in e-mails and court filings, arguing that the check had been lost into the mail, and agreed to deliver Peleszynski a brand new check minus a $50 cancellation cost.)
However, the Goumases had incorporated into the Summit County ski community. Their two daughters joined up with Team Summit, a youth that is nonprofit program that 123Mountain sponsored with $10,000 yearly re payments. The business logo design showed up on group jackets therefore the united group web site, however the relationship soured in 2014, based on present and previous employees of Team Summit. Following the 2014–15 coats had been printed, Goumas did not spend their sponsorship cash or their daughters’ enrollment costs.
Alternatively, Goumas delivered Team Summit a bill that is hefty failing continually to market 123Mountain weekly on Twitter, Twitter, and YouTube—as stipulated in a agreement Goumas had penned and Team Summit’s professional manager had finalized. https://hotlatinwomen.net/ Both events dropped their claims against one another in late 2014. Team Summit’s bylaws allowed it to revoke subscriptions with or without cause and, in January 2015, the executive board voted to kick the Goumases’ daughters from the group.
Within the year that is past 123Mountain’s fortune seemingly have go out.
during the early 2015, Copper Mountain started eviction procedures up against the store as a result of customer complaints and late lease repayments but dropped the lawsuit following the few consented to end their rent, based on Gavin Malia, development supervisor for Resort Ventures West, Copper Mountain’s home administration firm. The few has been sued for more than one thousand dollars allegedly owed to your Copper hill Resort Association for dues that supported trash pickup, recycling, and fire solution. The couple’s brand new outpost in downtown Frisco, which launched in June, ended up being shuttered on the 2016 Martin Luther King, Jr., week-end, one of several biggest purchase weekends of the season. An indication from the entry way detailing the shop hours checks out: “Opening hour may vary if we are skiing or perhaps not. General rule less than 3″ no modifications. 4″-5″ at the very least hour wait. 6″ and above until feet have exhausted.”
Their Frisco landlord, Larry Feldman, claims they will haven’t compensated their $4,500 month-to-month lease for December or January. The Goumases, he states, argued they certainly were withholding it due to difficulties with the carpet and lighting. Also they kept passing him bad checks, and he plans to evict them before they quit paying, Feldman says. “I’ve thought about securing up their product,” he states. The Lakewood that is original shop sometime before Christmas time, based on locals, and also the Goumases place their $500,000 home up for rent on January 15.
If there’s a lesson that customers can study from the 123Mountain saga, it is so it’s always worth double-checking the credentials of unfamiliar companies online before handing over a credit card number. As opposed to relying solely using one review web web site, such as for example Yelp, perform a search that is general customer complaints that may cause you to a troubling comment thread in discussion boards. Bank card defenses would be the tool consumers that are strongest have whenever things get south, so don’t be lured into giving checks or Bitcoin payments to out-of-state organizations. Attempting to recoup a few hundred dollars through the appropriate system is not likely to achieve success and scarcely well worth enough time. Shops can invariably conceal behind the print that is fine and customer security agencies can take years to create an incident strong sufficient to nail perhaps the many egregious scammers. Today, 123Mountain’s items are still noted on Bing Buying, which provides the shop three-and-a-half stars. And there’s little stopping them from showing up once more somewhere else by having a brand new title and a slate that is clean.
In terms of Sara Benson, she wound up buying her tent from REI. Leigh Attwood cancelled their order with 123Mountain, disputed the $123.60 fee on their card to Visa, and complained to Moose Knuckles in regards to the coat fiasco. The organization told him which they had been alert to the complaints and offered him the coat at 50 % down. It found its way to very very very early January, and Attwood really loves it. “I stored $450 into the end,” he says.